Hospitality & Front Office Operations
Triovate HR Services is hiring on behalf of our client, a distinguished 5‑star luxury hotel in Syria, seeking a professional and well‑presented Receptionist to join their Front Office team. This role is ideal for candidates who excel in guest interaction, front desk operations, and delivering a refined hospitality experience.
Role Overview
As a Receptionist, you will be responsible for managing front desk operations, welcoming guests, handling check‑ins and check‑outs, and ensuring every guest receives a smooth and memorable arrival experience. You will represent the hotel’s standards of elegance, efficiency, and exceptional service.
Key Responsibilities
- Welcome guests with a warm, polished, and professional demeanor
- Manage check‑in and check‑out procedures efficiently
- Handle room assignments, reservations, and guest inquiries
- Coordinate with Housekeeping, Concierge, and Guest Relations teams
- Maintain accurate records, registration cards, and payment details
- Address guest concerns and provide effective service recovery
- Promote hotel facilities, services, and special offers
- Maintain a clean, organized, and presentable front desk environment
Candidate Profile
- 2–3 years of experience in Front Office or Reception roles
- Previous experience in 5‑star hotels is highly preferred
- Strong communication skills in Arabic and English
- Professional grooming and presentation
- Customer‑focused, calm, and confident personality
- Ability to multitask and handle busy lobby operations
- Hospitality diploma or related qualification is an advantage
