E-Commerce · Syria · Product & Technology

About the role

We are building Syria’s first large-scale e-commerce marketplace and we are looking for a sharp, user-obsessed Product Manager to help shape the platform that millions of Syrians will use to shop, sell, and discover products online.

As PM, you will own key product areas from the buyer experience and seller tools to search, checkout, and post-purchase flows. You will work at the crossroads of engineering, design, data, and business to define what gets built, why it matters, and how success is measured. This is a rare opportunity to build meaningful consumer product in an emerging market with enormous untapped potential.

Product areas you may own

Search & Discovery

Checkout & Payments

Seller Dashboard

Mobile App

Order & Logistics

Retention & Loyalty

Key responsibilities

Own the product roadmap for your designated product area prioritizing features based on user needs, business impact, and technical feasibility
Write clear, detailed product requirements documents (PRDs), user stories, and acceptance criteria for engineering teams
Conduct user research, interviews, and usability testing to deeply understand buyer and seller needs in the Syrian market
Analyze product metrics and funnel data to identify drop-offs, opportunities, and performance gaps
Define and track KPIs — conversion rates, session metrics, seller activation, and NPS
Collaborate with UI/UX designers to create intuitive, localized, and accessible product experiences
Work closely with engineering teams in agile sprints writing tickets, leading standups, reviewing builds, and managing releases
Partner with Marketing on growth experiments, A/B tests, and feature launches
Engage with Operations and Logistics teams to ensure product features reflect real fulfillment constraints
Gather and synthesize feedback from sellers, buyers, and internal stakeholders into actionable product decisions
Monitor competitor platforms and regional e-commerce trends to inform product strategy
Present product updates, roadmap progress, and key learnings to the CTO and executive team
Requirements
8 years of product management experience, ideally at a consumer tech, e-commerce, or marketplace company
Strong track record of owning and shipping high-impact product features end to end
Deep user empathy you obsess over user behavior, not just metrics
Solid analytical skills comfortable with data, funnels, cohort analysis, and experimentation
Experience working in agile environments with cross-functional engineering and design teams
Clear, structured communication able to write sharp PRDs and present to senior stakeholders
Understanding of the Syrian and MENA digital consumer behavior and mobile-first usage patterns
Fluent in Arabic (native) and English (professional)
Bachelor’s degree in Computer Science, Business, Engineering, or a related field
Certifications & qualifications
PSPO / CSPOPMP (advantage) Google UX Certificate SQL / Data Literacy Agile / Scrum Master MBA (advantage)