Key Account Manager

E-Commerce

About the role

We are Syria’s emerging e-commerce marketplace, connecting thousands of buyers with the country’s best sellers and brands. As we grow our seller and partner ecosystem, we need a driven and relationship-focused Key Account Manager to own, develop, and grow our most valuable accounts.

The KAM will be the primary point of contact for our top-tier sellers, brands, and business partners — ensuring they succeed on our platform, grow their revenue, and remain deeply engaged with our marketplace. You will combine sharp commercial instincts with genuine relationship-building skills to turn key accounts into long-term, high-performing partners. This is a pivotal role that directly impacts platform GMV, seller satisfaction, and overall marketplace health.

Account responsibilities you will own

Account Growth

GMV & Revenue

Seller Retention

Promotions & Deals

Performance Mgmt

Issue Resolution

Key responsibilities

• Own a portfolio of 15–30 key seller and brand accounts — serving as their primary strategic partner on the platform
• Develop and execute tailored account plans to maximize each seller’s GMV, product range, and platform engagement
• Conduct regular business reviews with key accounts — analyzing performance data, identifying growth opportunities, and agreeing on action plans
• Negotiate commercial terms, promotional investments, and exclusive deals with key sellers and brand partners
• Drive seller participation in platform campaigns — mega sales, seasonal events, and category promotions
• Monitor account health metrics — sales performance, catalogue completeness, fulfilment rates, and customer ratings
• Act as the internal advocate for key accounts — coordinating with Operations, Marketing, Finance, and Product teams to resolve issues and unlock growth
• Identify upsell and cross-sell opportunities — additional categories, advertising placements, and fulfillment services
• Onboard new key accounts smoothly and ensure rapid time-to-first-sale
• Maintain accurate account records, pipeline data, and forecasts in the CRM system
• Track market and competitor activity to advise key accounts on positioning and pricing strategy
• Report account performance, risks, and growth opportunities to the Head of Sales on a regular basis

Requirements

• 4–7 years of account management, sales, or business development experience — e-commerce, retail, FMCG, or tech preferred
• Proven track record of growing revenue and retaining key accounts in a target-driven environment
• Strong commercial acumen comfortable with GMV targets, margin analysis, and ROI conversations
• Experience managing a diverse portfolio of accounts across multiple product categories
• Excellent negotiation and relationship management skills builds trust at all levels
• Data-driven approach able to analyze account performance dashboards and translate insights into action
• Proficiency in CRM tools (Salesforce, HubSpot, Zoho, or similar)
• Deep understanding of the Syrian commercial landscape local supplier networks, retail culture, and buyer behavior
• Fluent in Arabic (native) and English (professional)
• Bachelor’s degree in Business, Marketing, or a related field