Based Location: Syria – 5‑Star Hotel
Aprestigious 5‑star luxury hotel in Syria, seeking a polished and service‑focused Guest Relations Officer. This role is ideal for hospitality professionals who excel in delivering exceptional guest experiences, managing VIP interactions, and representing the hotel with warmth and professionalism.
Role Overview
As a Guest Relations Officer, you will serve as the hotel’s front‑facing ambassador — welcoming guests, managing VIP arrivals, ensuring smooth check‑in experiences, and maintaining the highest standards of hospitality throughout their stay.
Key Responsibilities
- Deliver a refined, personalized welcome to all guests
- Manage VIP arrivals, special requests, and guest preferences
- Coordinate with Front Office, Concierge, Housekeeping, and F&B teams
- Handle guest inquiries, complaints, and service recovery with tact
- Ensure smooth check‑in and check‑out processes
- Maintain guest profiles and loyalty program details
- Support lobby operations and maintain a premium guest environment
- Promote hotel services, facilities, and experiences
Candidate Profile
- 3–6 years of experience in guest relations or front office roles
- Previous experience in 5‑star hotels is highly preferred
- Strong communication skills in English and Arabic
- Warm, confident, and service‑oriented personality
- Professional grooming and presentation
- Ability to manage multiple guest needs under pressure
- Hospitality degree or related qualification is an advantage
