About the role

We are building Syria’s leading e-commerce marketplace — a platform that connects buyers and sellers across the country through a seamless, trusted, and efficient digital experience. As we move from launch to scale, we need an exceptional Chief Operating Officer to translate strategy into flawless execution.

The COO will be the operational backbone of the company — owning everything from logistics and fulfillment to seller operations, customer experience, and cross-functional performance. This is a rare opportunity to shape a transformative business at its most critical stage and leave a lasting impact on Syria’s digital economy.

Functions you will own

Logistics

Warehousing

Last-Mile Delivery

Seller Operations

Customer Experience

Business Performance

Key responsibilities

Partner with the CEO to define operational strategy and translate it into measurable execution plans
Build, lead, and develop a high-performing operations team across all functions
Design and oversee end-to-end supply chain operations — from seller onboarding and inventory to fulfillment and last-mile delivery
Establish and manage warehouse and fulfillment center operations across key Syrian cities
Drive operational excellence through process design, automation, and continuous improvement
Define and track OKRs, KPIs, and SLAs across all operational departments
Oversee the customer experience function to ensure high satisfaction and low churn
Lead seller success operations — onboarding quality, compliance, and performance standards
Manage operational budgets, resource planning, and vendor relationships
Identify and mitigate operational risks in a complex, evolving market environment
Collaborate with Technology and Product teams to build tools that scale operations efficiently
Represent the company with key partners, government bodies, and logistics providers

Requirements

10+ years of progressive operations experience, with at least 3 years in a senior leadership role
Proven experience in e-commerce, retail, logistics, or marketplace businesses
Deep knowledge of supply chain management, last-mile delivery, and warehouse operations
Track record of scaling operations in fast-growing or startup environments
Strong analytical mindset — comfortable with data, dashboards, and operational metrics
Exceptional leadership skills with the ability to build, inspire, and retain teams
Fluent in Arabic (native) and English (professional proficiency)
Strong understanding of the Syrian and MENA market dynamics
Bachelor’s degree required; MBA or advanced degree strongly preferred

Nice to have

Direct experience at a regional or global e-commerce platform (Noon, Amazon, Souq, etc.)
Familiarity with the regulatory and infrastructure landscape in Syria
Experience managing third-party logistics (3PL) providers and government relations
Knowledge of ERP and WMS systems (SAP, Oracle, or similar)

What we offer

Executive compensation package including base salary, performance bonus, and equity participation
A founding leadership role with direct influence on company direction and culture
The opportunity to build something meaningful and unprecedented in Syria’s digital economy
High-autonomy environment backed by a committed founding team
Ongoing executive development and access to regional networks and partnerships